Grievance Redressal Policy
Green Assets Global Services
SEBI Registration No.: INH000027690
1. Introduction
Green Assets Global Services is committed to providing professional research services with transparency, fairness, and accountability. We recognize the importance of addressing client concerns and investor grievances promptly and effectively.
This Grievance Redressal Policy outlines the process through which clients and investors can raise complaints, seek clarifications, and obtain timely resolution of their concerns.
Our objective is to ensure that every complaint is handled fairly, confidentially, and in accordance with applicable regulatory requirements.
2. Objective of the Policy
The primary objectives of this policy are:
- To establish a transparent grievance resolution framework.
- To provide investors with accessible complaint mechanisms.
- To ensure timely acknowledgement and resolution of complaints.
- To improve service quality through continuous feedback.
- To comply with SEBI regulations and investor protection guidelines.
3. Scope
This policy applies to all clients, prospective clients, investors, and other stakeholders who interact with Green Assets Global Services in relation to:
- Research Services
- Client Onboarding
- Subscription Services
- Billing and Payments
- Communication Services
- Service Delivery
- Regulatory Disclosures
- Data Privacy Concerns
4. How to Register a Complaint
Investors may submit their complaints through any of the following channels:
Email Support
Clients may send their grievance through the official support email address.
Phone Support
Clients may contact our support team during business hours.
Phone: +91 97522 86006
Written Communication
Clients may also submit complaints in writing to the registered office address of Green Assets Global Services.
5. Complaint Handling Process
Step 1 – Complaint Registration
Upon receipt of a complaint, the grievance shall be registered and assigned for review.
The client may be requested to provide:
- Full Name
- Contact Details
- Client ID (if applicable)
- Nature of Complaint
- Supporting Documents
Step 2 – Acknowledgement
Green Assets Global Services shall acknowledge receipt of the complaint within a reasonable period after receiving the complaint.
The acknowledgement may be provided through:
- Phone Call
- Written Communication
Step 3 – Investigation
The complaint shall be reviewed by the concerned department.
The investigation process may include:
- Review of communications
- Verification of records
- Internal discussions
- Collection of additional information if required
Step 4 – Resolution
After completing the review, a response shall be communicated to the client along with the resolution or findings.
Every effort shall be made to resolve grievances fairly and efficiently.
6. Escalation Mechanism
If the client is not satisfied with the response provided, the complaint may be escalated for further review.
Level 1
Customer Support Team
Level 2
Compliance Department
Level 3
Senior Management Review
The company shall make reasonable efforts to address escalated grievances in a timely manner.
7. SEBI Grievance Mechanism
If an investor is not satisfied with the resolution provided by Green Assets Global Services, they may approach SEBI through the appropriate grievance redressal mechanisms.
SCORES Platform
Investors may lodge complaints through the SEBI Complaints Redress System (SCORES).
SCORES is a centralized web-based grievance redressal system established by SEBI for investor complaints.
SMART ODR Platform
Where applicable, investors may also use the SMART ODR platform for online dispute resolution through conciliation and arbitration mechanisms.
Confidentiality
All complaints and grievance-related information shall be handled confidentially.
Client information shall not be disclosed to unauthorized parties except:
- Where required by law.
- Where required by regulatory authorities.
- Where consent has been obtained from the client.
8. Confidentiality
All complaints and grievance-related information shall be handled confidentia
Client information shall not be disclosed to unauthorized parties except:
- Where required by law.
- Where required by regulatory authorities.
- Where consent has been obtained from the client.
9. Investor Responsibilities
To facilitate effective grievance resolution, investors are encouraged to:
- Provide accurate information.
- Maintain records of communications.
- Clearly describe the issue.
- Cooperate during the investigation process.
- Submit supporting documents where required.
10. Continuous Improvement
Green Assets Global Services periodically reviews complaints and feedback received from clients to improve service quality, operational efficiency, and investor experience.
The grievance redressal framework may be updated from time to time in accordance with regulatory requirements and business practices.
11. Contact Information
Green Assets Global Services
SEBI Registered Research Analyst
Registration No.: INH000027690
Contact Number: +91 97522 86006
12. Regulatory Disclaimer
Investments in securities market are subject to market risks. Read all related documents carefully before investing.
Registration granted by SEBI and certification from NISM do not guarantee the performance of the intermediary nor provide any assurance of returns to investors.
