Refund & Cancellation Policy
Green Assets Global Services
SEBI Registration No.: INH000027690
1. Introduction
Green Assets Global Services is committed to maintaining transparency and fairness in all client dealings. This Refund & Cancellation Policy outlines the terms governing subscription cancellations, service discontinuation, and refund requests for research services offered by the company.
Clients are advised to read this policy carefully before subscribing to any research service.
By making payment for any service offered by Green Assets Global Services, the client acknowledges that they have read, understood, and agreed to this Refund & Cancellation Policy.
2. Nature of Services
Green Assets Global Services provides research and analytical services relating to financial markets. These services involve intellectual property, market analysis, research efforts, proprietary methodologies, and time-sensitive information.
Once research services are activated, recommendations and research support may begin immediately, making such services different from physical products.
3. Subscription Activation
A subscription shall be considered activated when any of the following occurs:
- Payment is successfully received.
- Client onboarding is completed.
- Research recommendations are shared.
- Service credentials are provided.
- Client communication channels are activated.
Upon activation of services, the subscription period shall commence as per the selected plan.
4. Cancellation Policy
Clients may request cancellation of services by contacting the company through official communication channels.
Cancellation requests must include:
- Client Name
- Registered Mobile Number
- Registered Email Address
- Service Plan Details
- Reason for Cancellation
Cancellation requests shall be reviewed and processed in accordance with this policy and applicable regulations.
5. Refund Policy
General Principle
Research services involve intellectual effort and delivery of market insights. Therefore, refunds shall generally not be applicable once services have been activated and recommendations have been delivered.
The company does not provide refunds based on:
- Market losses
- Unfavorable market conditions
- Unrealized expectations
- Missed opportunities
- Trading outcomes
- Client execution errors
Situations Where Refund May Be Considered
Refund requests may be considered under limited circumstances, including:
Duplicate Payment
Where a client has accidentally made multiple payments for the same service.
Technical Payment Errors
Where payment has been deducted but service activation could not be completed due to technical issues.
Regulatory Requirements
Where refund is required under applicable laws, regulations, or directions issued by competent authorities.
Company Error
Where service activation could not be completed due to an operational error attributable solely to Green Assets Global Services.
6. Escalation Mechanism
If the client is not satisfied with the response provided, the complaint may be escalated for further review.
Level 1
Customer Support Team
Level 2
Compliance Department
Level 3
Senior Management Review
The company shall make reasonable efforts to address escalated grievances in a timely manner.
7. Non-Refundable Situations
Refunds shall not be provided in the following situations:
- Change of market view by the client.
- Dissatisfaction due to market movement.
- Losses incurred from trading activities.
- Partial utilization of services.
- Failure to follow recommendations.
- Delayed trade execution by the client.
- Internet or technical issues on the client side.
- Voluntary discontinuation after service activation.
- Expectations of guaranteed returns.
8. Processing of Approved Refunds
If a refund request is approved:
- Refunds shall be processed through the original mode of payment wherever feasible.
- Processing timelines may vary depending upon banking systems and payment gateways.
- Applicable taxes, transaction charges, or administrative deductions may be adjusted where legally permissible.
9. Service Suspension and Termination
To facilitate effective grievance resolution, investors are encouraged to:
- Violation of company policies.
- Regulatory requirements.
- Misuse of research reports.
- Unauthorized redistribution of recommendations.
- Submission of false information.
- Non-payment of fees.
Such termination shall not automatically entitle the client to a refund.
10. Client Responsibilities
Clients are advised to:
- Carefully review service details before subscribing.
- Understand the risks associated with financial markets.
- Read all disclosures and policies.
- Seek clarification regarding services before making payment.
- Avoid subscribing based on assumptions of guaranteed returns.
11. Limitation of Liability
Green Assets Global Services shall not be liable for:
- Market-related losses.
- Trading losses.
- Opportunity losses.
- Consequential damages.
- Missed trades.
- Delayed executions.
- Technical failures beyond reasonable control.
The client acknowledges that all trading and investment decisions are made at their own discretion and risk.
12. Policy Modifications
Green Assets Global Services reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time.
Any changes shall become effective upon publication on the company’s website.
13. Contact Information
For refund or cancellation-related queries, please contact:
Green Assets Global Services
SEBI Registered Research Analyst
Registration No.: INH000027690
Contact Number: +91 97522 86006
12. Regulatory Disclaimer
Investments in securities market are subject to market risks. Read all related documents carefully before investing.
Registration granted by SEBI and certification from NISM do not guarantee the performance of the intermediary nor provide any assurance of returns to investors.
